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Home> Customer Service> Detail

Returns And Exchanges

Our Returns and Exchange policies for all engagement rings and jewellery


ORDERS PLACED THROUGH THIS WEBSITE

You may cancel your order for a full refund for any reason at any point up untill the 10th day after receiving your order. This refund is only available if the item is unworn, in an original condition and is returned with its original packaging and certificate(s). You should also include proof of purchase. Please note that all jewellery returned will be checked by our experts to ensure it is as originally sent, by us to you, before a refund is processed.


Customization ITEM

Customization items specially commissioned can be returned within 7 days of receiving your order. These are items that CAN'T be purchased through this website. Customization items are not fully refundable. The refund amount would depend from order to order. Typically the diamond is fully refunded and the setting is refunded approximately 50%. (if you wish to know exactly before you place your order, just ask us.)

This refund is only available if the item is unworn, in a saleable condition and is returned with its original packaging and certificate(s). You should also include proof of purchase. Please note that all jewellery returned will be checked by our experts to ensure it is as originally sent, by us to you, before a refund is processed.


FAULTY AND DAMAGED GOODS

In the unlikely event that you receive your item(s) in a faulty or damaged state, please notify us as soon as possible, these items will be dealt with in accordance with our returns procedure. Any item that is found to be damaged or faulty which is not our fault will be charged at the appropriate rate.


RETURN INSTRUCTIONS

To return your order you must notify us in writing jewellerymodel@hotmail.com

Please ensure items are returned within 5 working days of notification of return for a full refund or exchange (subject to the conditions above).


We aim to make the refund or exchange within 10 days of receipt of the returned goods. Refunds will be made in the same form as the original payment.

Any items being returned should be returned by Royal Mail Special Delivery (with the appropriate compensation) to: A Room 4F, Five Floor, No. 92 Apliu Street, Sham Shui Po, Kowloon, HongKong

Contact Name: Miss Luo

Please ensure that you fully insure the item(s). As the parcel will be in your responsibility until we sign for it.

Please note that we cannot be responsible for items which are lost on their return to us so please be sure to retain your proof of posting


EXCHANGES

For items such as create your own ring, 3 stone ring, earrings and pendants. (these are items that are made from a diamond and setting) We offer 25 days to change the design of the purchased item. Any difference in cost between the setting designs will be charged.


RETURNS OVERSEAS

We do accept returns on orders placed outside China.

It will be your responsibility to ensure the parcel reaches us, and at your own cost.

CONTACT US. Get in touch with one of our experts, we guarantee a reply within 12 working hours. No matter what the question we are here to help